Frequently Asked Questions
1.) Do you require a liability waiver?
Yes! Every student participating in any class must have a waiver on file! Waivers can be filled out through the parent portal or through our website. If you are having trouble finding or accessing the waiver please see the front desk for assistance.
2.) When does your next session start?
Our program runs monthly, you can register at any-time via our parent portal and any missed classes would be prorated.
3.) How many classes per week? How many per month?
Tuition is based off 1 class per week on an average of 4 weeks per month. Some months you will have 5 classes depending on how the calendar falls. Tuition is the same each month whether it’s a shorter or longer month. If you’d like your child to attend more than once a week you can sign up for an additional class at a discount!
4.) When will my card be charged?
Tuition is due the 24th of each month, if you wish to avoid the auto-charge to your card you may pay by cash, check, or in person prior to the 17th of the month. If you fail to pay prior to the 17th of the month your card on file will be charged on the 24th. Tuition is subject to an annual increase of up to 3% every September to maintain industry standards and stay competitive with other area vendors. Registration fees are $20 per student starting January 1st and charged annually as well.
5.) Is my card info safe?
Yes! We are completely PCI compliant and will securely keep your card on file. Once your card is stored in our system it is encrypted.
6.) What if I wish to un-enroll for a month?
To un-enroll for a month and avoid the auto-charge to your card you must submit written notice to the office no later than the 17th of the month via email to ugaillinois@gmail.com.
7.) What discounts do you offer?
We offer multiple child/multiple class discounts, 5% off two classes, 10% off three classes, and 15% off four classes. We also would like to extend our heartfelt gratitude by offering a 20% discount to all military and law enforcement families! Thank you for your service and our continued safety!
8.) What is your make-up policy?
At UGA students are allowed to make-up any classes within 30 days of the class they miss. We are closed on the following major holidays; New Year’s Eve, New Year’s Day, Easter, Memorial Day, Labor Day, and Thanksgiving. If your child’s class falls on a holiday we are closed on please contact the office to schedule a make-up. The gym takes two weeks off out of the year, a week at Christmas and a week at 4th of July, these classes would not result in a make-up as they are already factored into tuition! Make-ups must be scheduled ahead of time with the front office. Please bare in mind we strive to keep a safe student to instructor ratio and cannot permit an unscheduled make-up if it will result in an overloaded class.
9.) What is the anniversary fee?
The anniversary charge is essentially a registration fee that is charged per student at the time of initial registration and due annually. Once you pay it, it’s not due for another year regardless of time off or not.
10.) What should my child wear?
For gymnastics classes girls typically wear a leotard but can wear shorts and t-shirts. We follow all Safesport policies and procedures and as such we cannot allow crop tops or two-piece outfits for girls due to spotting purposes. For boys, athletic shorts and t-shirts, as long as it’s comfortable to move in with no buttons, snaps, or zippers. We do ask that students don’t wear any jeans or dresses as not to restrict movement. Bare feet are best for traction but socks are permitted in the mini gym if the child prefers them. For tumbling classes students are allowed to wear tennis shoes if they desire. Please note: We do ask that hair is pulled back away from the face and no dangly jewelry, metal buttons, snaps, or zippers, and/or special bows or toys are brought into the gym. We would hate for anything important to get lost!
11.) Do you have a lost and found?
Yes! Please check with the front desk if you are missing an item. Please know UGA is not responsible for any lost/stolen items. When bringing in electronics/toys such as mobile phones, iPads, music devices, etc. you do so at your own risk.
12.) Do you have open gyms?
Yes! Our open gym times are Fridays 7-8:30pm, $15/child and Sundays 1-2:30pm, $10/child throughout the school year. . Please keep an eye on our social media and website notices for summer open gym times. Parents are welcome to assist smaller children if needed. We also offer a preschool open gym the first Tuesday of every month from 12-1pm with Pizza and Juice for $10/child, every Tuesday from 12-1pm for $5/child and every Thursday from 11-12pm for $5/child and is open to ages 6 and under! Please check out our Facebook and Instagram for special open gym events throughout the year!
13.) What if I need to change my child’s class or they move up in level?
If your schedule changes and you need to switch to a different day or time please call or stop in the office and we can move your child over to a new class based on availability. If your child advances to another level please notify the office and we will move them up!
14.) How will I know when my child is ready to advance?
At UGA we advance students as soon as they are ready for the next level. They do not have to complete the month in order to be moved up. Once they acquire the skills needed to advance we will move them up! Our coaches are very good at identifying when a student is ready to advance and will let you know when that time comes. Of course, you can always ask your child’s instructor if they think they are ready as well!
